If this is an active water emergency and you haven’t called yet, please do — the form is fine for scheduling, but water on a 24-to-48-hour clock deserves a phone call.
While you wait
If you can do it safely: open the crawl space hatch and take a photo, note where downspouts discharge relative to the foundation, and check whether the ground beside the house slopes toward it or away. Those three things answer most of what we would ask on the phone.